Contact information
Updated 7 May 2025
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This publication is available at /government/publications/contacting-an-official-receiver/contact-information
1. Contacting us about assets
| Enquiry | Email address |
|---|---|
| Payment protection insurance | [email protected] |
| Pensions | [email protected] |
| Property | [email protected] |
1.1 Income Payments Agreements and Orders (IPA or IPO)
If you pay Advantis, the official receiver鈥檚 collection agent, you can contact them by either:
- phone 01782 971 404
- email [email protected]
If you pay the official receiver directly, you can contact them by:
- phone 0300 678 0016
- email [email protected]
2. Contacting an official receiver about other matters
You can contact the official receiver about other matters if you:
- are currently bankrupt
- have recently been made bankrupt
- are the director of a company that has recently been wound up
- are a creditor in a bankruptcy or company liquidation
You can find details of the official receiver handling a case on:
-
the letter from us, if you have received one
-
the Individual Insolvency Register if it鈥檚 an individual bankruptcy
-
if it鈥檚 a company liquidation
When you contact us, provide the reference number for the bankruptcy or liquidation. This will start BKT or LQD.
If you have not yet spoken to someone at the Insolvency Service, it is important that you contact us as soon as possible if you:
- have been made bankrupt
- are a director of a company in liquidation
2.1 Applications for provisional liquidation
Contact the Public Interest Unit to notify the official receiver about an application for provisional liquidation.
3. Official receiver offices and teams
You should only visit one of our offices if you have a scheduled appointment. If you need an appointment, email or telephone the relevant office.
- Brighton - Brighton Local Office
- Chatham - Chatham local office
- East Midlands - Nottingham
- Eastern - Ipswich
- London - London Regional Centre
- South East - Croydon
- South West - Exeter
- North East - Croydon
- North West - Manchester
- Wales - Cardiff
- West Midlands - Birmingham
- Central Case Team
- Public Interest Unit [This team deals with complex insolvency cases across the country]
4. Contact details for official receiver offices and teams
You can write to or email us at :
Official Receiver Brighton and Chatham
K Jackson
P O Box 16660
Birmingham
B2 2HE
Email [email protected]
Official Receiver Yorkshire and Humber
L Burgess
P O Box 16647
Birmingham
B2 2NQ
Email [email protected]
4.1 Telephone enquiries
Call our helpline if you need to speak with us.
Telephone: 0300 678 0016
The helpline is open Monday to Thursday, 9am to 5pm and Friday, 9am to 3pm.