Research and analysis

Service family accommodation customer satisfaction

Customer satisfaction performance levels against key performance indicators set for DIO Operations Accommodation and MODern Housing Solutions (MHS).

From:
Ministry of Defence and Defence Infrastructure Organisation
Published
12 December 2012
Last updated
20 June 2013 鈥� See all updates

Documents

PDF, 93 KB, 7 pages

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CSV, 878 Bytes

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MS Excel Spreadsheet, 923 Bytes

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PDF, 531 KB, 8 pages

Details

The Defence Infrastructure Organisation (DIO) Operations Accommodation is responsible for providing Service Family Accommodation (SFA) in England, Scotland, Wales and Northern Ireland.

These key performance indicators (KPIs) were developed after consultation with UK service family accommodation key stakeholders, including representatives from service families. The KPIs provide information on various aspects of the strategic and operational performance of DIO Operations Accommodation and the maintenance housing prime contractor, (MHS).

They are issued monthly. In addition, a 鈥楽tatement of charge KPIs (2012/13)鈥� has also been provided.

Updates to this page

Published 12 December 2012
Last updated 20 June 2013 show all updates

  1. April KPIs and MHS customer service reports added.

  2. Added new report

  3. Added the KPIs for February 2013

  4. Added November 2012 documents

  5. First published.

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