Research and analysis

Driver roles and inclusivity: automated passenger services

Explores non-driving-related roles carried out by drivers and identifies solutions that could be used for future automated passenger services.

From:
Department for Transport and Centre for Connected and Autonomous Vehicles
Published
23 June 2025

Documents

PDF, 1.99 MB, 71 pages

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MS Excel Spreadsheet, 45.6 KB

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Details

This report focuses on how future automated passenger services could address the needs of all passengers without a driver or onboard attendant. It explores non-driving-related roles currently carried out by drivers of buses, coaches and private hire vehicles (PHVs).

Objectives for this report are to:

  • identify current non-driving-related roles that are carried out by drivers 鈥� for example, deploying ramps or guiding a visually impaired passenger to the vehicle
  • assess potential risks if these roles are not fulfilled
  • explore alternative solutions for fulfilling these roles

The report aims to help create an inclusive and safe transport network by identifying the roles and duties drivers complete and evaluating if solutions exist for each challenge.

The Centre for Connected Autonomous Vehicles (CCAV) commissioned this research.

Updates to this page

Published 23 June 2025

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