Guidance
Names: customer鈥檚 signature on paper form does not match their name
Tells HM Passport Office staff how to deal with passport applications when the customer鈥檚 signature does not match their name.
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Details
This guidance tells HM Passport Office staff how to deal with applications when a customer鈥檚 signature does not match the name on their paper application form.
Examiners must be aware:
- some customers may not be able to sign their application for a passport because of a mental or physical disability
- customers applying for a post-dated passport must sign their application in their future name
- someone with parental responsibility may sign the application form
- customers who are also known by a religious, stage or professional name, may sign their application form using that name or their real name
- customers using Digital Customer Services to apply for their passport online do not provide a signature
Updates to this page
Published 23 June 2023
Last updated 18 June 2025
show all updates
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Guidance update to tell examiners processing on DAP (Digital Application Processing) which communications template to use, to update the transfer to AMS (Application Management System) instruction and to show the correct reason to transfer the application to the Exceptions Handling team.
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First published.