Universal Credit Full Service Omnibus Survey findings
This report presents findings from a tracking survey of Universal Credit (UC) claimants who made their claim using full service.
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The aim of this research is to examine how well new claimants understand the Universal Credit (UC) claim process and their rights and responsibilities with a view to meeting their information needs.听听
Research background聽
There have been four waves of these surveys. This report contains findings for waves 3 and 4. The wave 3 survey interviewed 836 new claimants during February and March 2019. Wave 4 took place during 28 February and 15 March 2020 and interviewed 2,033 different UC 肠濒补颈尘补苍迟蝉.听
The research focuses on the following aspects of UC:听听
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the initial claim process including knowing how to apply for an advance聽
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the work allowance and taper rate聽
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conditionality and sanctions聽
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use of formal childcare and applying for help with childcare costs聽
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knowledge of how to apply for housing costs as part of UC.听听
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contribution to the evidence base聽聽
This research contributes to the body of evidence on UC that can be used to inform Policy and Programme decisions in the future.听听
Research value聽
Findings from this research will help inform UC policy decisions by allowing the department to understand claimants鈥� information needs.
ISBN: 978-1-78659-731-1
Report number: RR 1078
Updates to this page
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This page has been updated to correct data errors. In table 10, the result for "拢500 or higher" has been changed from 6% to 37%. In table 12, 28% has been added for "I was worried I wouldn't be able to pay it back" as this was previously missing. In table 9, the base size has been changed from 92,033 to 2,033.
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First published.