Statistical data set
General Enquiries Service Standard Data
Monthly reporting against service standards for answering general enquiries.
Figures reported relate to general enquiries processed through [email protected]
May 2025
*Service standard changed from 15 to 20 days from 1 May
| Answered within 20 days | Average response time | Answered within 2 days |
|---|---|---|
| 89% | 2 days | 65% |
April 2025
| Answered within 15 days | Average response time | Answered within 2 days |
|---|---|---|
| 90% | 1 day | 70% |
Updates to this page
Published 15 May 2025
Last updated 9 June 2025
show all updates
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Updated to include data for May and corrected data for April.
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First published.