Sign in to your Boiler Upgrade Scheme installer account
Sign in to your Boiler Upgrade Scheme (BUS) installer account to apply for vouchers and track the progress of your applications.
Applies to England and Wales
This page is for installers of heat pumps or biomass boilers. There is different guidance for property owners.
Sign in to your BUS installer account to:
- apply for BUS vouchers
- find out how to redeem BUS vouchers
- check the status of your voucher applications and voucher redemption applications
To take part in the scheme, (or an equivalent scheme, should one become available).
The system will sign you out if you stay on a single page for more than 60 minutes.
Before you start
Your business must have a BUS installer account.
To sign in, you鈥檒l need your email address and the password you created when you set up your user account.
If your business does not have a BUS installer account
You鈥檒l need to .
The person who creates the account must:
- have the legal authority to act on behalf of the business
- agree to be the business鈥檚 鈥榓uthorised representative鈥� for the scheme
If your business has a BUS installer account, but you do not have access
You鈥檒l need to get set up as a user on the account. Contact the person who first created the installer account, or someone at your business who has permission to add users to the account.
Once you鈥檝e been added, you鈥檒l get an email inviting you to set up a user account. If you cannot see it in your inbox, check your spam or junk mail folder.
Get help with the scheme
.
Contact Ofgem if you need help with the scheme.
Ofgem
[email protected]
Telephone: 0330 053 2006
Monday, Tuesday and Thursday, 9:30am to 4:30pm
Wednesday, 9:30am to 12:30pm
Friday, 9:30am to 4pm
Find out about call charges