DMBM511400 - Customer contact: Outdoor calls: Contents

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  1. DMBM511410
    General rules
  2. DMBM511420
    Higher debt manager's role
  3. DMBM511430
    Personal safety risk assessment
  4. DMBM511440
    What to take with you on call
  5. DMBM511450
    Planning outdoor call work
  6. DMBM511460
    Directed Surveillance
  7. DMBM511470
    Customers' Human Rights
  8. DMBM511480
    Identifying your customer
  9. DMBM511490
    Confidentiality breaches
  10. DMBM511500
    Action when customer seen
  11. DMBM511510
    Asking for payment
  12. DMBM511520
    Responding to your customer
  13. DMBM511530
    Payment not obtained
  14. DMBM511540
    Collecting employer returns
  15. DMBM511550
    Reporting assaults and abuse
  16. DMBM511560
    Customer not seen or no reply
  17. DMBM511570
    Ending your call
  18. DMBM511580
    When you return to the office
  19. DMBM511590
    Customer wants proof that we are calling from HMRC
  20. DMBM511595
    Dealing with third parties