SIOG1600 - Introduction and organisation: recording information: contents

  1. SIOG1610
    Maintaining records
  2. SIOG1620
    Minutes of meetings and notes of telephone calls
  3. SIOG1630
    File guidelines
  4. SIOG1640
    Communicating with taxpayers and advisors by letter/fax
  5. SIOG1650
    Corresponding with taxpayers direct
  6. SIOG1660
    Preserving confidentiality
  7. SIOG1670
    Team Leaders review of letters before issue
  8. SIOG1680
    Communicating by telephone
  9. SIOG1690
    Telephone issues
  10. SIOG1700
    Notes of meetings
  11. SIOG1710
    Audit trail