TCM0194040 - NTC listings (Unfinalised S17): NTC listing - Unfinalised S17 - initial action
Checklist
Before you follow this guidance make sure
- you have the correct user roles to follow this guidance. Use the B&C Roles and Access Catalogue. You can find this by going to the Benefits & Credits homepage, selecting 鈥楻鈥� on the B&C A-Z index, selecting 鈥楻oles and Access Process鈥�, selecting 鈥楻oles & Access Catalogue鈥� from the Related links menu.
Guidance
Note: When sending customer, staff or process data to another individual or team, make sure you follow the latest data security guidelines or contact the Data Guardian or Data Security Team for advice.
Step 1
Access the NTC Listing Unprocessed S17 work list. For how to do this, use TCM1000155.
If there is a work item on the NTC Listing Unprocessed S17 work list, go to Step 2.
If there isn鈥檛 a work item on the NTC Listing Unprocessed S17 work list, go to Step 3.
Step 2
Update Household Notes with the message SI04 from TCM0172040. For how to do this, use TCM1000001听
then
- delete the work item from the Unfinalised S17 work list. For how to do this, use TCM1000158听
- take no further action.
Step 3
If you鈥檙e following this guidance for the first time, go to Step 7.
If you鈥檙e dealing with an expired action date because the 鈥楥laim under Enquiry鈥� or 鈥業nhibited鈥� signal was shown, go to Step 4.
If you鈥檙e dealing with an expired action date because the 鈥楽CO Enquiry鈥� signal was shown, go to Step 5.
Step 4
Contact the designated Compliance Officer to check for progress. For how to do this, use TCM1000022.
If the Compliance Officer tells you that you can continue with your action
- update Household Notes with the message SD57 from TCM0172020. For how to do this, use TCM1000001听
- go to Step 15.
If the Compliance Officer tells you that you can鈥檛 continue with your action
- ask the Compliance Officer for a new specific action date
- complete form TC648
- set the 鈥楻enewals Initial Action鈥� date and the BF date on the TC648
- store the TC648 and any correspondence in the allocated BF run
- update Household Notes with the message SD56 from TCM0172020. For how to do this, use TCM1000001听
- take no further action.
Step 5
Check Household Notes to obtain the contact details of the Criminal Investigations Officer (CIO). For how to do this, use TCM1000067.
If details of the CIO are held in Household Notes, go to Step 6.
If details of the CIO aren鈥檛 held in Household Notes听
- use TCM1000022 to obtain the contact details
- go to Step 6.
Step 6
Contact the CIO to establish if you can continue your action.
If the CIO officer tells you that you can continue your action
- update Household Notes with the message SD58 from TCM0172020. For how to do this, use TCM1000001听
- go to Step 15.
If the CIO officer tells you tells you that you can鈥檛 to continue your action
- ask the CIO officer for a new specific action date
- complete form TC648
- set the 鈥楻enewals Initial Action鈥� date and the BF date on the TC648
- store the TC648 and any correspondence in the allocated BF run
- update Household Notes with the message SD59 from TCM0172020. For how to do this, use TCM1000001听
- take no further action.
Note: Under no circumstances should you give the customer any details of the CIO.
Step 7
Check and make a note of any signals that have been set. For how to do this, use TCM1000154.
If the 鈥楾erminated Compliance signal is not shown, go to Step 8.
If the 鈥楾erminated Compliance is shown
- delete the work item from the Unfinalised S17 work list. For how to do this, use TCM1000158听
- update Household Notes with the message SD52 from TCM0172020. For how to do this, use TCM1000001听
then
- take no further action.
Step 8
If the 鈥楥laim Under Enquiry鈥� signal is shown, go to Step 10.
If the 鈥業nhibited鈥� signal is shown, go to Step 9.
If the 鈥楻efer to SCO鈥� signal is shown, go to Step 11.
If the 鈥楥omplex Case鈥� signal is shown, go to Step 13.
If the 鈥楢pplicant 1 Deceased鈥� or 鈥楢pplicant 2 Deceased鈥� signal is shown, go to Step 14.
If the 鈥楿nder Appeal鈥� signal is shown
- make a note
then
- go to Step 15.
If no signals are shown, go to Step 16.
Step 9
Check the reason the Inhibit signal was set. For how to do this, use TCM1000173.
If there鈥檚 a 鈥楥ompliance鈥� entry in the 鈥楢ctioned by鈥� field, go to Step 10.
If there鈥檚 a 鈥楽CO鈥� entry in the 鈥楢ctioned by鈥� field, go to Step 11.
If there鈥檚 a 鈥楾CO鈥� entry in the 鈥楢ctioned by鈥� field, go to Step 15.
If there aren鈥檛 any entries in the 鈥楢ctioned by鈥� field or there鈥檚 an entry for any other reason, go to Step 15.
Step 10
Contact the relevant Compliance Officer to establish if you can continue your action. For how to do this, use TCM1000022.
If the Compliance Officer tells you that you can continue your action
- update Household Notes with the message SD56 from TCM0172020. For how to do this, use TCM1000001听
- go to Step 15.
If the Compliance Officer tells you that you can鈥檛 continue your action
- ask the Compliance Officer for a new specific action date
- complete form TC648
- set the 鈥楻enewals Initial Action鈥� and the BF dates on the TC648
- store the TC648 and any correspondence in the allocated BF run
- update Household Notes with the message SD57 from TCM0172020. For how to do this, use TCM1000001听
- take no further action.
Step 11
Check Household Notes to obtain the contact details of the Criminal Investigations Officer (CIO). For how to do this, use TCM1000067.
If details of the CIO are held in Household Notes, go to Step 12.
If details of the CIO aren鈥檛 held in Household Notes听
- use TCM1000022 to obtain the contact details
- go to Step 12.
Step 12
Contact the CIO to establish if you can continue your action.
If the CIO tells you that you can continue your action
- update Household Notes with the message SD58 from TCM0172020. For how to do this, use TCM1000001听
- go to Step 15.
If the CIO tells you tells you that you can鈥檛 continue your action
- ask the CIO officer for a new specific action date
- complete form TC648
- set the 鈥楻enewals Initial Action鈥� and the BF dates on the TC648
- store the TC648 and any correspondence in the allocated BF run
- update Household Notes with the message SD59 from TCM0172020. For how to do this, use TCM1000001听
- take no further action.
Note: Under no circumstances should you give the customer any details of the CIO.
Step 13
Check if the case is a genuine Complex Case.
- follow the guidance in TCM0284140 to establish if the case is a genuine Complex Case.
If the case isn鈥檛 a genuine Complex Case, go to Step 15.
If the case is a genuine Complex Case
- print out the customer details and complete a form TC648 marking the case as 鈥楴TC Listings (stating the relevant year)鈥�
- send any correspondence to the UK Complex Team (previously called European Economic Area (EEA) Team or International Team) (This听content has been withheld because of exemptions in the Freedom of Information Act 2000) 听
- ask your manager for the specific action date for Complex Cases
- use Function NTC LISTING to set the specific action date on the work item. For how to do this, use TCM1000008听
- update Household Notes with the message SD54 from TCM0172020. For how to do this, use TCM1000001听
- take no further action.
Step 14
Print out the customer details and complete a form TC648 marking the case as 鈥楴TC Listings (stating the relevant year)鈥�
then
- send any correspondence to the Tax Credit Office Priority 1 Team (This听content has been withheld because of exemptions in the Freedom of Information Act 2000) 听
- ask your manager for the specific action date for Tax Credit Office Priority 1 Cases
- use Function NTC LISTING to set the specific action date on the work item. For how to do this, use TCM1000008听
- update Household Notes with the message SD55 from TCM0172020. For how to do this, use TCM1000001听
- take no further action.
Step 15
Check if any other signals are shown. For how to do this, use TCM1000154.
If the 鈥楥laim Under Enquiry鈥� signal is shown, go to Step 10.
If the 鈥業nhibited鈥� signal is shown, go to Step 9.
If the 鈥楻efer to SCO鈥� signal is shown, go to Step 11.
If the 鈥楥omplex Case鈥� signal is shown, go to Step 13.
If the 鈥楢pplicant 1 Deceased鈥� or 鈥楢pplicant 2 Deceased鈥� signal is shown, go to Step 14.
If the 鈥楿nder Appeal鈥� signal is shown听
- make a note
- then
- go to Step 16.
If no signals are shown, go to Step 16.
Step 16
In function 鈥榁iew Household Account鈥� check if any subsequent years award has been finalised. For how to do this, use TCM1000159.
If a subsequent year has been finalised, follow the guidance TCM0264220.
If a subsequent year has not been finalised, go to Step 17.
Step 17
Check and make a note for any message stating 鈥�20XX/20XX Award finalised off system鈥� on information held. For how to do this, use TCM1000067听
Note: The claim will still show as 鈥楿nfinalised on system鈥� on the computer.
Note: This message will be prefixed with a number of different four-digit codes - for example, SX01.
- make a note of any other relevant renewals messages
then
- return to the 鈥楴TC Listings (Unfinalised S17)鈥� guidance you were previously following.