188体育

To deal with an entry on NTC Listing for the Unfinalised S17 work list with the reason of 鈥楴ot Past 2SD鈥�, consider steps 1 to 12.

Step 1

Use the Function Menu

• select 鈥楴TC Listing鈥� from the Worklists drop down menu. You will be taken to the NTC Listing screen
• select 鈥楿nfinalised S17鈥� from the Listing Type drop down menu
• select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 鈥楴鈥�, a full list of the selected items will display
  Note: The message 鈥楴o Listing Entries for the Selection / Listing Type鈥� will display if there aren鈥檛 any entries for your chosen number.
  Note: This guidance will ask you to select the 20XX-20XX year that isn鈥檛 finalised. The year you need to select depends on when you鈥檙e working Function NTC LISTING - for example, if you鈥檙e working Function NTC LISTING after
  6 April 2007, you need to select year 2005-2006
  6 April 2008, you need to select year 2006-2007
  6 April 2009, you need to select year 2007-2008, and so on.
• go to Step 2.

Step 2

Sort and filter the entries to identify the 鈥楴ot Past 2SD鈥� (NOT PAST 2SD) entries and also the priority cases. To do this

• select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
• sort the entries by reason of the Priority Indicator, so that the 鈥楴OT PAST 2SD鈥� priority cases are identified and worked first
• filter the entries so that only those with a reason of 鈥楴OT PAST 2SD鈥� are shown, selecting the Descending checkbox
• select [OK]. You鈥檒l be taken to the NTC Listing screen which will display the sorted and filtered work list entries
• make a clerical note of the work item you are going to action - for example, name, NINO, reason for the work item, whether or not an 鈥楢ppeal鈥� reason is shown and also check if an action date has expired
  Note: If the reason doesn鈥檛 display, select the work item and then select [Details]. The Listing Entry Details screen will display, which will show the reason for the work item.
• go to Step 3.

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Step 3

If you noted in Step 2 that you

• are dealing with an expired action date, use Function VIEW HOUSEHOLD NOTES to check for a note. If the note indicates that indicates we鈥檙e waiting for the claim to
  • renew before continuing with the finalise action, go to Step 8.
  • finalise before continuing with the final NTC Listing action, go to Step 9.
• aren鈥檛 dealing with an expired action date
  • follow the guidance in TCM0194040
    then
  • return to this guidance and go to Step 4.

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Step 4

Use Function VIEW S17 DETAILS and go to the Notice Details screen to make a note of the date in the 2SD field

• If the 2SD hasn鈥檛 been reached
  • use Function NTC LISTING to set an action date one day after the 2SD
  • use Function MAINTAIN HOUSEHOLD NOTES and select the 鈥楻enewals & Reminders鈥� category to record the following
    鈥楽I25 - When 2SD has been reached continue with the NTC Listing鈥�
    Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  • take no further action.
• If the 2SD has been reached, go to Step 5.

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Step 5

Use Function AMEND APPLICATION, choosing the Correction option

• go to the Income Details screen
• wherever the income is completed in the relevant field with an estimated figure, select 鈥楢ctual鈥� from the corresponding drop down menu
• select [OK]. You鈥檒l be taken to the Amend Finish screen
• enter today鈥檚 date in the Received Date field
• select 鈥楶aper鈥� from the Source drop down menu
• select 鈥楥hange of Circumstances鈥� from the Reason drop down menu
• select [OK]. The computer will now automatically accept the correction and will apply the change from the effective date
  Note: The corrections you have made in this function won鈥檛 be applied until you complete the Amend Finish screen and select [OK].
  Note: The Received Date field will always default to today鈥檚 date.
  • If the message 鈥楽18 Refinalisation Rules - Potential inappropriate refinalisation for CCYY-CCYY. If you have the authority to re-finalise under S19, S20 or S21 of the Tax Credit Act 2002 or due to an appeal decision. Press OK to process the change or Cancel鈥� displays
    • the changes you are making will re-finalise the claim, follow the guidance in TCM0042260 before making any changes
      then, if you can make the change
    • select [OK] on the message
    • go to Step 6.
  • If the message 鈥楽18 Refinalisation Rules - Actual Income for CCYY-CCYY is required. This change will not be accepted鈥� displays
    • you won鈥檛 be able to make the change because the PY actual income is required, follow the guidance in TCM0042260 before making any changes
      then, if you can make the change
    • select [OK] on the message
    • go to Step 6.
  • If the message 鈥楽18 Refinalisation Rules - You do not have the authority to re-finalise CCYY-CCYY. This change will not be accepted. Please refer to the appropriate team鈥� displays
    • the changes you鈥檙e making will re-finalise the claim
    • select [Cancel]. You鈥檒l be taken to the Amend Application Details screen
    • select [Cancel]
    • when the message 鈥楢ll changes to the application will be lost for this session, do you wish to proceed?鈥� displays, select [Yes]
    • pass the case to a Level 2 User or your manager. For more information, use 鈥楲evel 1 and Level 2 users鈥� on TCM0320260
    • take no further action.
  • If none of the messages display, go to Step 6.

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Step 6

Use Function VIEW S17 DETAILS and go to the Issue Details screen. In the Reasons for Issue field, establish if the reason for issue includes the term 鈥楻eply Required鈥� or 鈥楢uto鈥�.

• If the entry in the Reasons for Issue field includes the term 鈥楢uto鈥�, go to Step 7.
• If the entry in the Reasons for Issue field includes the term 鈥楻eply Required鈥�, go to Step 8.

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Step 7

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn鈥檛 finalised

• select [Process]. You鈥檒l be taken to the Process screen
• select 鈥楾CO鈥� from the Action Authority drop down menu
• select 鈥楢s Agreed鈥� from the Renew drop down menu
• select [Renew]
  Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
  • If [Renew] isn鈥檛 available, go to Step 8.
  • If [Renew] is available
    • use Function NTC LISTING to set an action date of three days in the future on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 鈥楻enewals & Reminders鈥� category to record the following
      鈥楽I08 - Wait for claim to renew before continuing with the finalise action鈥�
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 8

Use Function MANAGE FINALISATION and go to the Manage Finalisation screen for the 20XX-20XX claim that isn鈥檛 finalised

• select [Process]. You鈥檒l be taken to the Process screen
• select 鈥楾CO鈥� from the Action Authority drop down menu
• select 鈥楢s Agreed鈥� from the Finalise drop down menu
• select [Finalise]
  Note: If an error message displays, select [OK] or [Yes], as appropriate and continue with your action.
  • If [Finalise] isn鈥檛 available, go to Step 9.
  • If [Finalise] is available
    • use Function NTC LISTING to set an action date of three days in the future on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 鈥楻enewals & Reminders鈥� category to record the following
      鈥楽I09 - Wait for claim to finalise before continuing with the final NTC Listings action鈥�
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 9

Use Function VIEW HOUSEHOLD ACCOUNT and go to the View Award Period Summary screen to check if the 20XX-20XX award has been finalised

• check the Award Status field. If the award status
  • is shown as 鈥楩inalised鈥�, go to Step 10.
  • isn鈥檛 shown as 鈥楩inalised鈥�
    • ask your manager for a specific action date
    • use Function NTC LISTING to set the action date on the work item
    • use Function MAINTAIN HOUSEHOLD NOTES and select the 鈥楻enewals & Reminders鈥� category to record the following
      鈥楽I10 - Claim has not finalised cannot continue with the NTC Listings action鈥�
      Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
    • take no further action.

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Step 10

Check the clerical note you made for the work item

• If there was an 鈥楢ppeal鈥� reason shown
  • complete and issue form TC853 (appeal letter) to the customer, selecting the TC853(GB) (Word 126KB) or TC853(NI) (Word 126KB) version as appropriate
    Note: This explains to the customer that their appeal rights on the original claim still stand.
    then
  • go to Step 11.
• If there wasn鈥檛 an 鈥楢ppeal鈥� reason shown, go to Step 11.

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Step 11

Use Function MAINTAIN HOUSEHOLD NOTES

• select the 鈥楻enewals & Reminders鈥� category to record the following, where appropriate
  鈥楽I11 - Form TC853 issued鈥�
  鈥楽I27 - 20XX/20XX Claim Finalised鈥�
  鈥楽I28 - 20XX/20XX Claim Finalised and 20XX/20XX claim Renewed鈥�
  鈥楽I29 - 20XX/20XX Claim Renewed and Finalised鈥�
  and
  any other action that you haven鈥檛 already recorded
  Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
  then
• go to Step 12.

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Step 12

Use Function NTC LISTING to identify the work item you have just actioned. To do this

• go to the NTC Listing screen
• select 鈥楿nfinalised S17鈥� from the Listing Type drop down menu
• select the number that corresponds to the initial letter of the name you require from the Selection drop down menu - for example, select 14 for names beginning with the letter 鈥楴鈥�, a full list of the selected items will display
• select [Sort Filter]. The Sort and Filter Worklist Entries screen will display
• filter the entries with the reason of 鈥楻eference鈥�, entering the NINO you made a clerical note of in the From Value and To Value fields
• select [OK]. You鈥檒l be taken to the NTC Listing screen which will display the work item you have just actioned
• select the work item
• select [Delete]
• when the message 鈥楲isting entry will be permanently deleted鈥� displays, select [OK]. The work item will be deleted from NTC Listing
  then
• use Function MAINTAIN HOUSEHOLD NOTES and select the 鈥楻enewals & Reminders鈥� category to record the following
  鈥楽I15 - Work item deleted from NTC Listing鈥�
  Note: You must follow the guidance in TCM0152060 when you record the note and also follow the guidance in TCM0152160.
• close the document on DMS. For how to do this, use TCM1000037.