TCM1000025 - How to check the status of a claim
Step 1
If you are working a verification failure in function 鈥楳anage Verification Failures鈥�, go to Step 2.
If you aren鈥檛 working a verification failure or aren鈥檛 in function 鈥楳anage Verification Failures鈥�, go to Step 3.
Step 2
On the 鈥楳anage Verification Failures鈥� screen
- select the appropriate verification failure
- select 鈥楴avigate鈥� on the toolbar
- select 鈥榁iew Application鈥� from the options available. You鈥檒l be taken to the 鈥楢pplication Summary鈥� screen
- go to Step 4.
Step 3
On the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥榁iew鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
- enter the customer鈥檚 NINO
- select the relevant checkbox
- select 鈥極K鈥�.
If you鈥檙e taken to the 鈥楽elect Individual鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You will be taken to the 鈥楢pplication Summary鈥� screen
Note: If you are instead taken to the 鈥楽elect Application鈥� screen or the 鈥楽elect Application Version鈥� screen, follow the guidance below for those screens.
- go to Step 4.
If you鈥檙e taken to the 鈥楽elect Application鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You will be taken to the 鈥楢pplication Summary鈥� screen
Note: If you鈥檙e taken to the 鈥楽elect Application Version鈥� screen instead, follow the guidance below for that screen.
- go to Step 4.
If you鈥檙e taken to the 鈥楽elect Application Version鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You will be taken to the 鈥楢pplication Summary鈥� screen
- go to Step 4.
If you鈥檙e taken straight to the 鈥楢pplication Summary鈥� screen, go to Step 4.
Step 4
On the 鈥楢pplication Summary鈥� screen, the status of the claim will be shown in the 鈥楽tatus鈥� box.