TCM1000091 - How to identify the cause of a rule 12 verification failure
Step 1
If you are already in function 鈥楥apture Application鈥�
- select 鈥楢p1鈥� on the toolbar. You will be taken to the 鈥楢pplicant 1鈥� screen
- go to Step 3.
If you are on the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥楥apture Current鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
- enter the customer鈥檚 NINO
- select 鈥極K鈥�
- go to Step 2.
Step 2
If you are taken to the 鈥楽elect Individual鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You will be taken to the 鈥楢pplicant 1鈥� screen
- go to Step 3.
If you are taken to the 鈥楽elect Application鈥� screen
- select the relevant claim
- select 鈥極K鈥�. You will be taken to the 鈥楢pplicant 1鈥� screen
- go to Step 3.
If you are taken straight to the 鈥楢pplicant 1鈥� screen, go to Step 3.
Step 3
On the 鈥楢pplicant 1鈥� screen
- make a note of
- the customer鈥檚 contact details
- whether the customer is subject to immigration control
Note: Where 鈥楴o鈥� is ticked in the 鈥楿K National鈥� field in the 鈥楻esidency鈥� box, the customer is subject to immigration control. - whether the customer lives outside the UK
Note: Where 鈥極ther鈥� is ticked in the 鈥楴ormally Live鈥� field in the 鈥楻esidency鈥� box, the customer lives outside the UK. - any details shown in the 鈥楥ountry鈥� field
Note: The above information will be used to help you decide if the customer has made an obvious mistake.
Note: If this is a joint claim, repeat the above for customer 2, but select 鈥楢p2鈥� on the toolbar.
- go to Step 4.
Step 4
On the 鈥楢pplicant鈥� screen
- select 鈥榃k1鈥� on the toolbar. You will be taken to the 鈥榃ork鈥� screen for customer 1
- make a note of
- whether the customer works outside the UK
Note: Where 鈥極ther鈥� is ticked in the 鈥楶lace of work鈥� box, the customer works outside the UK. - any details shown in the 鈥楥ountry鈥� field.
Note: The above information will be used to help you decide if the customer has made an obvious mistake.
Note: If this a joint claim, repeat the above for customer 2, but select 鈥榃k2鈥� on the toolbar.
- whether the customer works outside the UK
Note: If you do not know what caused the rule 12 verification failure, speak to your Technical Advice Line Liaison Officer (TALLO) for advice.