TCM1000092 - How to correct a pre-award rule 12 verification failure caused by an obvious mistake - HMRC internal manual

TCM1000092 - How to correct a pre-award rule 12 verification failure caused by an obvious mistake

Version 1.0

Changes to previous version - new guidance

If the customer has made an obvious mistake about where they live, go to Step 2.

If the customer is a UK national who has indicated they are not a UK national, go to Step 3.

In function 鈥楥apture Application鈥�

select
- 鈥楢p1鈥� on the toolbar if customer 1 has made the obvious mistake. You will be taken to the 鈥楢pplicant 1鈥� screen
- 鈥楢p2鈥� on the toolbar if customer 2 has made the obvious mistake. You will be taken to the 鈥楢pplicant 2鈥� screen
on the appropriate 鈥楢pplicant鈥� screen
- delete the information in the 鈥楥ountry鈥� field
- select the 鈥楴ormally Live - UK鈥� checkbox
go to Step 4.

In function 鈥楥apture Application鈥�

select
- 鈥楢p1鈥� on the toolbar if customer 1 has made the obvious mistake. You will be taken to the 鈥楢pplicant 1鈥� screen
- 鈥楢p2鈥� on the toolbar if customer 2 has made the obvious mistake. You will be taken to the 鈥楢pplicant 2鈥� screen
on the appropriate 鈥楢pplicant鈥� screen, select the 鈥楿K National - Yes鈥� checkbox
go to Step 4.

On the appropriate 鈥楢pplicant鈥� screen

select 鈥楽m鈥� on the toolbar. You will be taken to the 鈥楽ummary Information鈥� screen
select 鈥極K鈥�. You will be taken back to the 鈥楳anage Verifications Failures鈥� screen
select the rule 12 verification failure
select 鈥楥hange Verification鈥�. You will be taken to the 鈥楥hange of Status Reason鈥� screen
in the 鈥楻eason鈥� field, explain why you have corrected the information

Note: Just entering 鈥極bvious error鈥� is not sufficient, you must be more specific.

select 鈥極K鈥�. You will be taken back to the 鈥楳anage Verifications Failures鈥� screen
select 鈥極K鈥�. The pre-award rule 12 verification failure caused by the obvious mistake will have been corrected.