TCM1000128 - How to check if award ended due to death of customer or partner

Version 1.0

Changes to previous version - new guidance

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥楥orrection鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the relevant checkbox
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Individual鈥� screen

  • select the relevant claim
  • select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details鈥� screen
  • go to Step 2.

If you are taken to the 鈥楽elect Application鈥� screen

  • select the relevant claim
  • select 鈥極K鈥�. You will be taken to the 鈥楢pplicant Details鈥� screen
  • go to Step 2.

If you are taken straight to the 鈥楢pplicant Details鈥� screen, go to Step 2.

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Step 2

On the 鈥楢pplicant Details鈥� screen

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥楧etails鈥� from the options available. The 鈥楬ousehold Details鈥� screen will display

  • the following will be shown if the award has ended due to the death of the customer or their partner

    • a date in the 鈥楬ousehold End Date鈥� field
    • 鈥楧eath of an Applicant鈥� in the 鈥楬ousehold End Reason鈥� field.

Note: You must not make any changes in the 鈥楬ousehold Details鈥� screen. When you have finished checking whether the award has ended due to the death of the customer or their partner, select 鈥楥ancel鈥�.