TCM1000174 - How to obtain the customer鈥檚 phone number when claim is post award

Version 1.0

Changes to previous version - new guidance

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥楥orrection鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楲atest鈥� checkbox
  • select 鈥橭K鈥�. You鈥檒l be taken to the 鈥楢pplicant 1鈥� screen

Note: If the 鈥楽ignals鈥� screen displays, select 鈥極K鈥�.

  • any telephone numbers we hold for the customer will be shown in the 鈥楾elephone Number鈥� fields.