TCM1000177 - How to update the customer鈥檚 phone number when the claim is pre-award

Version 1.0

Changes to previous version - new guidance

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥楥apture Current鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
  • enter the customer鈥檚 NINO
  • select 鈥橭K鈥�. You鈥檒l be taken to the 鈥楢pplicant 1鈥� screen

Note: If the 鈥楽ignal鈥� screens displays, select 鈥極K鈥�.

  • enter the telephone number in the 鈥楾elephone Number鈥� fields
  • select 鈥楽m鈥� on the toolbar. You鈥檒l be taken to the 鈥楽ummary Information鈥� screen
  • select 鈥極K鈥�. You have updated the telephone number.