TCM1000258 - How to disallow a potential EU CTC/WTC complex claim where the employment can鈥檛 be verified

Version 1.0

Changes to previous version - new guidance.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楢pplication鈥� on the toolbar
  • select 鈥楥orrection鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data鈥� screen
  • enter the customer鈥檚 NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�.

If you are taken to the 鈥楽elect Application鈥� screen

  • select the claim with the status of 鈥楢waiting Award鈥�
  • select 鈥極K鈥�
  • go to Step 2.

If you aren鈥檛 taken to the 鈥楽elect Application鈥� screen, go to Step 2.

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Step 2

When the message 鈥楧etails must be recorded in the Capture Application Function. Do you wish to proceed鈥� displays, select 鈥榊es鈥�. You鈥檒l be taken to the 鈥楢pplicant 1鈥� screen

  • select 鈥榃k1鈥� on the toolbar. You will be taken to the 鈥榃ork - Applicant 1鈥� screen
  • remove the tick in the 鈥楶lace of work鈥� checkbox
  • enter 鈥�0鈥� in the 鈥楴umber of Paid Jobs鈥� field
  • enter 鈥�0鈥� in the 鈥楾otal Hours Worked鈥� field
  • remove the details in the 鈥楨mployer Reference鈥� fields
  • remove the details in the 鈥楴ame鈥� field
  • remove the details in the 鈥楶ayroll number鈥� field
  • select 鈥楢ddress鈥�. You will be taken to the 鈥楢ddress Wizard鈥� screen
  • select 鈥楥lear鈥�
  • select 鈥極K鈥�
  • when the message 鈥楢ddress must contain at least 2 lines and consist of A-Z 0-9. 鈥�,()/& - and space Do you wish to proceed?鈥� displays, select 鈥榊es鈥�. You鈥檒l be taken back to the 鈥榃ork - Applicant 1鈥� screen
  • remove the details in the 鈥楾elephone Number鈥� field

Note: You must repeat the above for all jobs each customer has.

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Step 3

On the 鈥榃ork - Applicant 1鈥� screen, select 鈥楥h鈥� on the toolbar. You will be taken to the 鈥楥hildren鈥� screen.

If 鈥楥C鈥� isn鈥檛 shown in the 鈥楧etails鈥� column, go to Step 4.

If 鈥楥C鈥� is shown in the 鈥楧etails鈥� column

  • select 鈥楥C鈥� on the toolbar. You鈥檒l be taken to the 鈥楥hildcare鈥� screen
  • select the name of the provider
  • select 鈥楨dit鈥� on the toolbar
  • select 鈥楧elete鈥� from the options available
  • when the message 鈥楧o you wish to delete the details of this childcare provider?鈥� displays, select 鈥榊es鈥�

Note: You must repeat the above for each childcare provider.

  • select 鈥楥h鈥� on the toolbar. You鈥檒l be taken to the 鈥楥hildren鈥� screen
  • go to Step 4.

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Step 4

On the 鈥楥hildren鈥� screen

  • select the relevant child or young person
  • select 鈥楨dit鈥� on the toolbar
  • select 鈥楧elete鈥� from the options available
  • when the message 鈥楧o you wish to delete the details of this child?鈥� displays, select 鈥榊es鈥�

Note: You must repeat the above for each child.

  • remove any Child Benefit numbers from the 鈥楥hild Benefit Numbers鈥� fields
  • go to Step 5.

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Step 5

On the 鈥楥hildren鈥� screen

  • select 鈥楽m鈥� on the toolbar. You鈥檒l be taken to the 鈥楽ummary Information鈥� screen
  • select 鈥極K鈥�
  • when the message 鈥楾he information captured is incomplete. This application will be rejected鈥� displays, select 鈥楶rocess鈥�. You鈥檝e disallowed the potential EU聽complex claim because the employment can鈥檛 be verified.