TCM1000266 - How to check if the Child Benefit claim indicator has been set

Step 1

Access Child Benefit Service desktop icon

  • enter the customer鈥檚 NINO in the upper navigation bar and select 鈥榮earch鈥�
  • check the customer鈥檚 name and address in the top left hand corner of the screen to ensure you select the correct customer details
  • check 鈥榓ccount status鈥� in the tp left hand corner of the screen
    • if the status is shown as 鈥楥laim鈥� this is the first child the customer has claimed for
    • if the status is shown as 鈥楲ive鈥櫬爐his means there is more than one child on the account