TCM1000283 - How to check if the customers payments have been reduced because their net entitlement has been reduced
Version 1.0
Changes to previous version - new guidance
Step 1
On the 鈥楩unction鈥� menu
- select 鈥楢ward鈥� from the options available
- select 鈥榁iew鈥�. You will be taken to the key entry data screen
- enter the customer鈥檚 NINO
- select 鈥楲atest鈥�
- select 鈥極K鈥�. You will be taken to the latest award
- select 鈥榁iew Calculation鈥�. You will be taken to the 鈥榁iew Calculation鈥� screen
- select 鈥榁iew Taper Calcs鈥�. You will be taken to the 鈥榁iew Taper Calcs鈥� screen
- make a note of the payments that are currently made to the customer
- select 鈥楥ancel鈥� three times to return to the key entry screen
- select 鈥楢ll鈥�
- select 鈥極K鈥�. You will be taken to the 鈥楢ward Summary鈥� screen
- select the previous award version from the one you鈥檝e just viewed
- select 鈥榁iew Calculation鈥�. You will be taken to the 鈥榁iew Calculation鈥� screen
- select 鈥榁iew Taper Calcs鈥�. You will be taken to the 鈥榁iew Taper Calcs鈥� screen
- compare the entitlements from the latest award to the previous version.