TCM1000283 - How to check if the customers payments have been reduced because their net entitlement has been reduced

Version 1.0

Changes to previous version - new guidance

Step 1

On the 鈥楩unction鈥� menu

  • select 鈥楢ward鈥� from the options available
  • select 鈥榁iew鈥�. You will be taken to the key entry data screen
  • enter the customer鈥檚 NINO
  • select 鈥楲atest鈥�
  • select 鈥極K鈥�. You will be taken to the latest award
  • select 鈥榁iew Calculation鈥�. You will be taken to the 鈥榁iew Calculation鈥� screen
  • select 鈥榁iew Taper Calcs鈥�. You will be taken to the 鈥榁iew Taper Calcs鈥� screen
  • make a note of the payments that are currently made to the customer
  • select 鈥楥ancel鈥� three times to return to the key entry screen
  • select 鈥楢ll鈥�
  • select 鈥極K鈥�. You will be taken to the 鈥楢ward Summary鈥� screen
  • select the previous award version from the one you鈥檝e just viewed
  • select 鈥榁iew Calculation鈥�. You will be taken to the 鈥榁iew Calculation鈥� screen
  • select 鈥榁iew Taper Calcs鈥�. You will be taken to the 鈥榁iew Taper Calcs鈥� screen
  • compare the entitlements from the latest award to the previous version.