TCM1000285 - How to use View Award to identify if a claim was incorrectly backdated when it was captured
Step 1
Note: If you receive an error message informing you that you鈥檙e denied access to details for that customer, follow the guidance in TCM0068160听
On the 鈥楩unction鈥� menu
- select 鈥楢ward鈥� from the options available
- select 鈥榁iew鈥�. You will be taken to the key entry data screen
- enter the customer鈥檚 NINO
- select 鈥楢ll鈥�
- select 鈥極K鈥�. You will be taken to the 鈥楽elect Award鈥� screen
- highlight the earliest entry
- select 鈥極K鈥�. You will be taken to the Award Summary screen
- select 鈥榁iew Calculation鈥�. You will be taken to the 鈥榁iew Calculation鈥� screen
- select 鈥榁iew Elements鈥�. You will be taken to the 鈥榁iew Elements鈥� screen
- make a note of the dates and elements that were in payment at that time to the customer
- select 鈥楥ancel鈥� three times
- select the next award versions of that tax year
- select 鈥極K鈥�
- select 鈥榁iew Calculation鈥�. You will be taken to the 鈥榁iew Calculation鈥� screen
- select 鈥榁iew Elements鈥�. You will be taken to the 鈥榁iew Elements鈥� screen
- make a note and compare the details of the previous award version against this version.
Note: complete this action for each award version of the tax year that has an overpayment and which is being queried by the customer. Identify any change of circumstances.