TCM1000299 - How to check for and clear a rule 2 verification failure
Version 1.0
Changes to previous version - new guidance
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楢pplication鈥� on the toolbar
- select 鈥榁erification Failures鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
- enter the customer鈥檚 NINO
- select 鈥極K鈥�. You will be taken to the 鈥楳anage Verification Failures鈥� screen.
If any outstanding verification failures are shown, go to Step 2.
If no verification failures are shown, there is no rule 2 verification failure to clear.
Step 2
On the 鈥楳anage Verification Failures鈥� screen, check to see if there are any rule 2 verification failures.
If there are no rule 2 verification failures, there is no rule 2 verification failure to clear.
If there is a rule 2 verification failure
- select the rule 2 verification failure
- select 鈥業nvestigate鈥�. You will be taken to the 鈥業nvestigate Verification Failure鈥� screen
Note: You must repeat the above for each rule 2 verification failure.
- confirm the verification failure is for the child or young person you recently added or re-included
- go to Step 3.
Step 3
If there is no rule 2 verification failure for the child or young person you recently added or re-included, there is no rule 2 verification failure to clear.
If there is a rule 2 verification failure for the child or young person you recently added or re-included, go to Step 4.
Step 4
On the 鈥業nvestigate Verification Failure鈥� screen
- select 鈥極K鈥�. You will be taken back to the 鈥楳anage Verification Failures鈥� screen
- select 鈥楥hange Verification鈥�. You will be taken to the 鈥楥hange of Status Reason鈥� screen
- enter the appropriate reason in the 鈥楻eason鈥� field
- select 鈥極K鈥�
- when the message 鈥楧o you want to process鈥� displays, select 鈥榊es鈥�
- select 鈥極K鈥�. You have cleared the rule 2 verification failure.