TCM1000406 - How to check the start date of an award

Version 1.0

Changes to previous version - new guidance.

Step 1

On the 鈥楩unction Menu鈥�

  • select 鈥楬ousehold鈥� on the toolbar
  • select 鈥榁iew Claim Summary鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data鈥� screen
  • enter the customers NINO
  • select the 鈥楢ll鈥� checkbox
  • select 鈥極K鈥�.

If you鈥檙e taken to the 鈥楽elect Individual鈥� screen

  • select the relevant claim
  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥榁iew Claim Summary - Initial鈥� screen
  • go to Step 2.

If you鈥檙e taken to the 鈥楽elect Application鈥� screen

  • select the relevant claim
  • select 鈥極K鈥�. You鈥檒l be taken to the 鈥榁iew Claim Summary - Initial鈥� screen
  • go to Step 2.

If you鈥檙e taken the 鈥楽elect Award鈥� screen, the start date of the award is shown in the 鈥楢ward Start Date鈥� column.

If you鈥檙e taken to the 鈥榁iew Claim Summary - Initial鈥� screen, go to Step 2.

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Step 2

On the 鈥榁iew Award Summary - Initial鈥� screen, the start date of the award is shown in the 鈥楨nt Start Date鈥� field.

Note: If the 鈥榁iew Award Summary - Signals鈥� screen displays, select 鈥楥ancel鈥�. You鈥檒l be taken back to the 鈥榁iew Award Summary - Initial鈥� screen.