TCM1000409 - How to view linked work items
Version 2.0
Changes to previous version - amended guidance.
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥榃orklists鈥�
- select 鈥榁iew Linked Work Items鈥� from the options available. You will be taken to the 鈥楰ey Entry Data鈥� screen
- enter the customer鈥檚 NINO
- select 鈥極K鈥�.
If you are taken to the 鈥楽elect Household鈥� screen
- select the relevant household
- select 鈥極K鈥�. You will be taken to the 鈥榁iew Linked Work Items鈥� screen
- go to Step 2.
If you are taken to the 鈥楽elect Individual鈥� screen
- select the relevant individual
- select 鈥極K鈥�. You will be taken to the 鈥榁iew Linked Work Items鈥� screen
- go to Step 2.
If you are taken straight to the 鈥榁iew Linked Work Items鈥� screen, go to Step 2.
Step 2
On the 鈥榁iew Linked Work Items鈥� screen
-
the 鈥榃orklist Type鈥� field will tell you
- if there are any linked work items
- what the work list type is
- the 鈥楢llocated to鈥� field will tell you which processing area the claim is allocated to
- the 鈥楳anagement Unit鈥� field will tell you which management unit the claim is on.