TCM1000411 - How to reject a claim due to a verification failure
Version 1.0
Changes to previous version - new guidance.
Step 1
If you only have to reject the claim, go to Step 2.
If you have to reject the claim and inhibit the award notice, go to Step 3.
Step 2
On the 鈥楳aintain Worklist鈥� screen
- select 鈥楩ile鈥� on the toolbar
- select 鈥楴ext Function鈥�. You鈥檒l be taken to the 鈥榃ork Management - Select Next Function鈥� screen
- select 鈥楳anage Verification鈥�. You鈥檒l be taken to the 鈥楳anage Verification Failures鈥� screen
- select 鈥楴avigate鈥� on the toolbar
- select 鈥楻eject Application鈥�. You鈥檒l be taken to the 鈥楻eject Application鈥� screen
- select the reason for rejection from the options available
Note: In a joint claim, you鈥檒l select the appropriate rejection reason for each customer.
- select 鈥楢dd鈥�
- select 鈥極K鈥�. You鈥檒l be presented with the question 鈥楢re you sure you want to reject this application?鈥�
- select 鈥榊es鈥�, you鈥檝e rejected the claim.
Step 3
On the 鈥楳aintain Worklist鈥� screen
- select 鈥楩ile鈥� on the toolbar
- select 鈥楴ext Function鈥�. You鈥檒l be taken to the 鈥榃ork Management - Select Next Function鈥� screen
- select 鈥楳anage Verification鈥�. You鈥檒l be taken to the 鈥楳anage Verification Failures鈥� screen
- select 鈥楴avigate鈥� on the toolbar
- select 鈥楻eject Application鈥�. You鈥檒l be taken to the 鈥楻eject Application鈥� screen
- select 鈥業nhibit Rejection Notice鈥�
Note: You won鈥檛 now be able to add a Reason for Rejection.
- select 鈥極K鈥�. You鈥檒l be presented with the question 鈥楢re you sure you want to reject this application?鈥�
- select 鈥榊es鈥�, you鈥檝e rejected the claim and inhibited the award notice.