TCM1000446 - How to check if the Manual Payment Request marker has been set
Version 1.0
Changes to previous version - new guidance.
Step 1
On the 鈥楩unction Menu鈥�
- select 鈥楶ayments鈥� on the toolbar
- select 鈥楳aintain Payment Suspension鈥� from the options available. You鈥檒l be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
- enter the customer鈥檚 NINO
- select the 鈥楢ll鈥� checkbox
- select 鈥極K鈥�.
If you鈥檙e taken to the 鈥楽elect Household鈥� screen
- select the relevant household
- select 鈥極K鈥�. You鈥檒l be taken to the 鈥楳aintain Payment Suspension鈥� screen
- go to Step 2.
If you鈥檙e taken to the 鈥楽elect Award鈥� screen
- select the relevant award
- select 鈥極K鈥�. You鈥檒l be taken to the 鈥楳aintain Payment Suspension鈥� screen
- go to Step 2.
If you鈥檙e taken straight to the 鈥楳aintain Payment Suspension鈥� screen, go to Step 2.
Step 2
Note: An error message may be displayed stating you鈥檙e denied access to details for that customer. If this happens, follow the guidance in TCM0068160.
On the 鈥楳aintain Payment Suspension鈥� screen, any suspensions currently set will be shown in the 鈥楽uspensions Currently Set鈥� field.