TCM1000529 - How to refer for local recovery
Version 1.0
Changes to previous version - new guidance
Step 1
Open the 鈥業nterim Single Sign On鈥� icon
- select 鈥楴TC Receivables BS鈥� from the left hand column
- select 鈥楻MBS O/P Rec Officer鈥� from the right hand column. You will be taken to the 鈥楻MBS - Function Menu鈥� screen
- select 鈥楬ousehold鈥� on the toolbar
- select 鈥榁iew Overpayment鈥� from the options available. You will be taken to the 鈥楰ey Entry Data - Applicant鈥� screen
- enter the customer鈥檚 NINO
- select 鈥極K鈥�
If you are taken to the 鈥楽elect Award鈥� screen
- highlight the relevant award
- select 鈥極K鈥�. You will be taken to the 鈥榁iew Overpayment鈥� screen
- go to Step 2.
If you are taken straight to the 鈥榁iew Overpayment鈥� screen
- go to Step 2. {#}
Step 2
On the 鈥榁iew Overpayment鈥� screen
- select 鈥楧etails鈥�. You will be taken to the 鈥榁iew Overpayment - Direct鈥� screen
- select 鈥楳aintain Overpayment鈥�. You will be taken to the 鈥楳aintain Overpayments鈥� screen
- select the 鈥楻efer to Local Recovery鈥� checkbox in the 鈥楲ocal Recovery鈥� field
- select 鈥極ther鈥� from the options available in the 鈥楻eferral Reason鈥� field
- select the 鈥極K鈥� button
Note: If the overpayment outstanding is below 拢200 a further message will display. If it does display, select 鈥楳enu鈥�